|
What
is a Merchant Account?
A
merchant account is a commercial bank account
established by contractual agreement between
your business and the banks we represent. A
merchant account enables your business to accept
credit card payments from your customers.
Back
to the top
|
Why
does my business need to accept credit cards
from my customers?
By
accepting major credit cards you can increase
your credibility, customer convenience, and
best of all, your sales. Statistics say accepting
credit cards can increase sales by 30 to 100%
!
Back
to the top
|
How
do I apply for a merchant account?
Simply,
link to our online application and
submit the requested information. You may also
email us at info@highriskprocessor.com for further
assistance on setup, or other processing related
questions.
Back
to the top
|
How
long will it take for my application to be
processed?
In
24 hours your company will be able to accept
credit cards from your customers. Our processing
department specializes in expediting your application
so you can immediately start accepting credit
cards from your customers. All necessary paperwork
will be sent next day via FedEx.
Back
to the top
|
What
credit cards will my business be able to
accept?
We
will apply for your business to accept all
5 major credit cards: Visa, Mastercard, American
Express, Discover and Diners Club. .
Back
to the top
|
What
type of equipment should my business use
to process credit cards and checks?
We
offer your business four options for processing
credit card and check orders:
E-ProcessingNetwork:
Secure, real-time credit card and check processing
for your website.
Merchant
Master Software for PC's
Macintosh
and DOS for your Mail/Phone order business.
Swipe
terminals and supplies for retail merchants.
We
have the software or terminals(s) your business
will require at competitive lease and purchase
prices.
Back
to the top
|
Will
my business be able to purchase or lease
the software and/or equipment I need?
American
Merchant Systems offers both leasing and purchasing
options for your business. This includes a
24-hour replacement policy and free immediate
upgrades within our E-ProcessingNetwork software
package while you're processing with us.
Back
to the top
|
Will
my business receive a statement on the transactions
processed?
As
an American Merchant System merchant you will
receive a comprehensive statement detailing
your credit card transactions. This also comes
with 24-hour customer service to assist you
with all merchant account related questions.
Back
to the top
|
How
will my business receive payment for each
transaction?
Once
the transaction has been approved your customer's
charges are deposited directly from our credit
card processor to your bank account. Transaction
deposits range from 24-48 hours from the date
of the transaction.
Back
to the top
|
How
is the lease payment determined?
The
lease payment is based on the type of credit
card terminal, printer, or software you choose
and the number of months you select, i.e.,
12, 24, 36, or 48 months. Leasing is an attractive
alternative when you want to preserve working
capital, have a tax deductible business expense,
and a low down payment. At the end of lease
you may continue month-to-month, buy-out the
lease at fair market value, or terminate the
lease.
Back
to the top
|
How
does E-ProcessingNetwork integrate with my
website?
E-ProcessingNetwork
setup is quick and easy. The merchant or webmaster
simply establishes a link between the E-ProcessingNetwork
secure server and the merchant's website. Examples
of the linking HTML code can be found in the
E-ProcessingNetwork
Integration
and Developers Utilities
Back
to the top
|
How
can I customize theE-ProcessingNetwork transaction
form?
The
E-ProcessingNetwork transaction form can be
configured by clicking the "Edit Configuration" option
in the Merchant Menu. By e-mailing the merchant's
logo and any background graphics to info@highriskprocessor.com
Back
to the top
|
Are
my funds guaranteed?
Any
customer has the right to dispute a credit
card charge from the card's issuing bank. If
a charge is challenged, a retrieval request
will be sent to the merchant asking for proof
that a sale had been made by the customer.
In addition, the merchant's credit card processor
has the right to discontinue service for many
reasons. And finally, a merchant should take
due diligence to protect against someone trying
to order merchandise with stolen cards by becoming
familiar with the process.
Back
to the top
|
What
is Address Verification Service?
AVS
is a service that is built into the authorization
process to help prevent fraudulent transactions.
The numerical portion of a consumer's address
is sent along with the transaction data and
is matched against the address that is registered
with the consumer's credit card from their
issuer's bank. A response code is sent back
with the approval (or decline) message that
indicates a match or not. Currently, a match
or mismatch is simply reported back to the
merchant and does NOT result in a transaction
decline. The merchant then has the option to
contact their customer to confirm the correct
address before they ship any goods.
Back
to the top
|
How
do I get technical assistance?
After
you have consulted our technical manual and
still require additional support, we ask that
an email to info@highriskprocessor.com detailing
the question at hand will allow our technical
service advisor to research the question at
hand (please include with question your business
name, phone number, and contact name.)
Back
to the top
|
E-ProcessingNetwork
integrated with my shopping cart?
Our
service needs to be compatible with the merchants
shopping cart software. E-ProcessingNetwork
can integrate with several shopping cart programs;
however some companies "Lock Out" competing
payment services such as E-ProcessingNetwork.
Email info@highriskprocessor.com for
compatability of shopping carts.
Back
to the top |
